FAQs

1. WHAT CURRENCY ARE THE PRICES DO I SEE ON THE SITE ?

All prices are in GBP £

2. HOW CAN I ORDER ?

Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.

3. WHAT PAYMENT METHOD WE ACCEPT ?

We accept all major credit cards service provider Visa, Mastercard, Amex, PAYPAL.

4. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?

United States: Orders usually ship within 1-3 business days from the date orders are placed. Your order will arrive approximately 3 - 4 business days after it’s shipped.

United Kingdom Orders usually ship within 1-3 business days from the date orders are placed. Your order will arrive approximately 6–12 business days after it’s shipped.

5. MAY I GET A TRACKING NUMBER ?

Once the order has shipped, we will email your tracking number and tracking website.

6. CAN I RETURN MY PRODUCT ?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

7. CAN I CANCEL MY ORDER ?

Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After this period of time, the order is locked for processing and can no longer be cancelled. You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Please email support@brillgifts.co.uk  for all change or cancellation inquiries. Make sure to include your full name and order number.

If your order has already been dispatched we would not be able to cancel this order. You are still able to refund upon arrival.

Help & Contact Us

If we have not answered all of your questions in this customer service section, please Contact us:

Customer Support : 24/7

US Address: 1309 Coffeen Avenue, Sheridan WY 82801, United States

Email : support@brillgifts.co.uk

Phone: +1(307) 201-8121